Quality policy

Rincent ND Technologies, has adopted an ISO 9001 quality management system in order to offer its customers irreproachable services and equipment, and is therefore focused on customer satisfaction and continuous improvement.

In 2020, Rincent ND Technologies complied with applicable requirements in 3 strategic areas:

➢ Giving priority to after-sales service

All our quality processes are designed to ensure that our customers can make the most of their equipment day after day, wherever and whenever they need it.

After-sales service is the cornerstone of our quality policy, with a dedicated, responsive hotline and a high-performance incident management tool.

We are constantly striving to improve the reliability of our equipment and to remain competitive in the technical field with the help of :

– user feedback

– our maintenance and assembly technicians

– constant evolution of our services and equipment

We rely on partners who share our objectives of quality and responsiveness.

➢ Build customer loyalty through regular contact and active listening

The key to quality testing is to listen and understand our customers’ needs.

Rincent ND Technologies is committed to providing its customers with objective information on the tests carried out, with the aim of satisfying its customers’ needs and building loyalty while maintaining the quality of its services.

Rincent ND Technologies maintains a dialogue with them through regular surveys.

➢ Training and personal development for our employees

To welcome and support its employees, Rincent ND Technologies has harmonized its tools and working methods. In this way, all best training and skills management practices are applied by all, including non-certified areas.

 

Signed in Evry-Courcouronnes, on 25/10/2021

Sébastien PELLEVRAULT,

Management